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То give you total peace of mind, we ship our orders with a courier and provide you
a tracking number and an insurance, equal to the product`s value.

We take extra care of the products to make sure they are efficiently packed and can avoid damages.

WHAT WE OFFER?

AS FAST AS POSSIBLE
DELIVERY

PACKAGE INSURANCE

SHIPPING TO YOUR
SIDEWALK

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information.

How fast is the fulfillment & shipping ?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 4 to 16 days to arrive depending on the efficiency of your local courier service. In rare cases of very far regions the delivery can be late.

In some cases, we receive with delay the products from the suppliers so we delay the fulfilment respectively.
Our goal is always to ship it out to you as soon as possible. 
You can expect to receive a notification that your order has been packed within 2 business days.

How much is the shipping?

We offer a flat rate shipping rate of 70. 

Do you ship internationally?

BALKAN ENERGY ships to the following countries: 

DENMARK 7-9 days
LUXEMBOURG 7-9 days
ESTONIA 8-10 days
FINLAND 8-10 days
LATVIA 10-12 days
LITHUANIA 7-9 days
PORTUGAL 8-10 days
SWEDEN 8-9 days
AUSTRIA 6-7 days
BELGIUM 10-12 days
SPAIN 8-10 days
NETHERLANDS 10-12 days
ITALY 10-12 days
FRANCE 10-12 days
UK** 10-14 days
GERMANY 6-7 days

Delivery time: the specified delivery times are in working days. The indicated time is indicative (usual transit time to the main cities in the indicated countries).

** Import VAT on goods entering Great Britain (England, Scotland and Wales) with a total value of £135 or less (excluding freight and insurance cost and any other identifiable taxes and charges) has been replaced by supply VAT which is charged by Energy Economy Ltd at the time of sale. There is no import VAT collected at the time of import.

** Import VAT on goods entering Great Britain (England, Scotland and Wales) with a total value over £135 are subject to some or all of the following taxes: customs duties, excise duties and VAT on importation. A customs declaration is prepared. All customs costs are charged to the customer additionally.

What if my order is lost?

For packages lost in transit claims must be submitted to sales@balkanenergy.net no later than 15 Calendar Days after your order.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local courier to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will investigate that case. If there is nothing wrong with that delivery, any replacements would have to be at your expense.

My order shows it's been returned to sender, what is going on?!

If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

How do I cancel my order?

If you need to change or cancel your order, please CONTACT US immediately. It might have additional charges once our warehouse has processed your order. 

Still have questions? We're always here to help.


Send us an email at sales@balkanenergy.net 
You can also reach us at +442037692153

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